Chapter 6. Conclusion

Jason Bengtson


Managing IT in a library crisis means managing the crisis. Be flexible—in approach, with staff, and with yourself. Understand going in that you aren’t going to be able to cover every base and no one expects you to. If you’re an IT manager you have a whole team that you’re leading. If you have been as fortunate in your career as I have been, that means that you have a team of colleagues with great skills and great ideas. They’ll be relying on you to make difficult decisions (and take responsibility for them), keep organizational communication active (both vertically and laterally), and coordinate their efforts, as well as enacting ideas of your own. The organization will be relying on you to project confidence, make yourself as available as possible, and react in an agile fashion as conditions change.

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