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Chapter 4. Future Actions

Win Shih


AI-driven voice technology is described as a major disruptive technology trend. Voice assistants continue to become more adept and attuned to our needs and more intertwined with our personal lives. In chapter 4 of Library Technology Reports (vol. 56, no. 4), “Virtual Voice Assistants,” we first review the future trends of voice technology and conversational AI. We then offer guidance and suggestions for preparing for such change at the organizational and leadership level.

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