Chapter 3. Discovery and Fulfillment
Abstract
Chapter 3 of Library Technology Reports (vol. 52, no. 5), “Improving Web Visibility: Into the Hands of Readers”
Shares results from surveys on what academic and public library patrons value in the library. It discusses discovery and fulfillment from a user’s perspective, distinguishing between the two, and where the library catalog fits in the process.
References
Steve Potash (Chief Executive Officer, OverDrive, Inc.), interviewed by Ted Fons by telephone, 16 November, 2015.
Krista Soria, Jan Fransen, and Shane Nackerud, “Library Use and Undergraduate Student Outcomes: New Evidence for Students’ Retention and Academic Success,” portal: Libraries and the Academy 13, no. 2 (April 2013): 147–64, http://dx.doi.org/10.1353/pla.2013.0010.
Kathryn Zickuhr, Lee Rainie, Kristen Purcell, and Maeve Duggan, How Americans Value Public Libraries in Their Communities (Washington, DC: Pew Research Center, December 11, 2013), http://libraries.pewinternet.org/2013/12/11/libraries-in-communities.
OCLC, Perceptions of Libraries, 2010: Context and Community (Dublin, OH: OCLC, 2011), 4, www.oclc.org/reports/2010perceptions.en.html.
Merrilee Proffitt, James Michalko, and Melissa Renspie, Shaping the Library to the Life of the User: Adapting, Empowering, Partnering, Engaging (Dublin, OH: OCLC, 2015), 5, www.oclc.org/research/publications/
/oclcresearch-shaping-library-to-life-of-user-2015.html.
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