Chapter 2: Chatbot Creation Options

Michele L. McNeal, David Newyear


Chapter 2 of Library Technology Reports
(vol. 49, no. 8), “Streamlining Information Services Using Chatbots,” introduces AIML and ChatScript, the two most viable languages for creating a chatbot. While their basic structure and syntax are markedly different, either may be used effectively, and both offer their own advantages

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