Chapter 5: Tiers of Functionality

Michele L. McNeal, David Newyear

Abstract


Chapter 5 of
Library Technology Reports
(vol. 49, no. 8), “Streamlining Information Services Using Chatbots,” explores options in functionality, with advice on the coding required and the benefits. Chatbot interfaces take a wide range of forms, from simple text boxes to talking characters that pass questions to other resources.


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