How Librarians’ Personality Traits Shape User-Librarian Interaction in Public Libraries: A Qualitative Model

Abstract

Effective user-librarian interaction is central to the mission of public libraries, where service quality is closely tied
to everyday communication encounters. Although communication skills have been widely discussed in library and
information science, less attention has been given to the role of librarians’ personality traits in shaping professional
interactional behaviors. This study explores how librarians’ personality traits are translated into communication
practices that influence user-librarian interactions in public libraries