Book Review: Effective Difficult Conversations: A Step-by-Step Guide

Abstract

“The difference between a minimally successful manager and a truly successful one is the capacity for having effective difficult conversations,” according to Catherine Soehner and Ann Darling (7). In Effective Difficult Conversations, these authors succinctly define difficult conversations, outline key preparation steps, detail how to manage the conversation, explain the need for documentation, and emphasize how to maintain the professional relationship.