Sources: Putting the User First: 30 Strategies for Transforming Library Services

Abstract

The author is quick to point out that UX is not just for websites, but for in-person visitors to our libraries as well. The first strategy in the book is a real eye-opener: "You are not your user--so forget thinking that you are." The author makes a strong case that we information professionals, because of our knowledge and training, are impaired by it and will struggle to understand the approach to our services that the average user has. Unless, of course, we admit that we don't really understand and are willing to make changes not based on our perspective and training.