Professional Preparation for “Text a Librarian”

Abstract

This study seeks to determine the competencies requisite for successful delivery of text reference service. A Delphi study was conducted to collect input from experienced text reference librarians, and forty-nine competencies were identified and evaluated based on their importance to the practice of text reference service. Results of the study will assist content design for text reference training and education, help enhance service performance, and eventually lead to optimal user experience.