Testing Classification Systems for Reference Questions

Deborah B. Henry, Tina M. Neville

Abstract


Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy-based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today’s reference desk activity.


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DOI: https://doi.org/10.5860/rusq.47n4.364

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