It’s All in the Marketing:

Karen I. MacDonald, Wyoma vanDuinkerken, Jane Stephens

Abstract


Current information science literature says that library services need to be marketed to users. While the literature has a lot of advice on how to develop a marketing plan, there have been few reports on the actual implementation of a marketing campaign and the resulting impact on academic library services. This case study describes the design, implementation, and evaluation of a marketing campaign to promote the use of a new virtual reference service at Texas A&M University. The overall impact of the marketing campaign on the use of the service is discussed.


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DOI: https://doi.org/10.5860/rusq.47n4.375

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