It’s All in the Marketing:

Karen I. MacDonald, Wyoma vanDuinkerken, Jane Stephens


Current information science literature says that library services need to be marketed to users. While the literature has a lot of advice on how to develop a marketing plan, there have been few reports on the actual implementation of a marketing campaign and the resulting impact on academic library services. This case study describes the design, implementation, and evaluation of a marketing campaign to promote the use of a new virtual reference service at Texas A&M University. The overall impact of the marketing campaign on the use of the service is discussed.

Full Text:




  • There are currently no refbacks.

ALA Privacy Policy

© 2019 RUSA