Shall We Get Rid of the Reference Desk?

Dennis B. Miles

Abstract


This study examines the prevalence of offering reference services from the reference desk in 119 academic libraries at universities offering master’s level programs. Survey results found that 66.4 percent of libraries still used the reference desk to offer reference services, and 77.21 percent of libraries use a professional librarian at the reference desk all or some of the time.


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DOI: http://dx.doi.org/10.5860/rusq.52n4.320

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