Records and Information Management, Third Edition

Abstract

The digital revolution has ushered in rapid technological advancements that continue to transform
practices and activities across many industries, thereby greatly impacting records and information
management (RIM). Organizations are confronted with “formidable challenges” and new opportunities
regarding managing records and information (57). Disruptive technologies, such as cloud computing,
machine learning, and artificial intelligence (AI), present both challenges and opportunities. In
addition, the abundance of data and information that comes with this digital age further proves that
RIM is just as relevant as ever. It is essential to equip existing and future professionals with a solid
foundation and understanding of the core elements and many complexities of RIM