Manager Perspectives on the Prevalence, Impact, and Management of Work-Related Burnout in Academic Library Technical Services Workers

Abstract

Work-related burnout has been studied for decades across multiple industries, including librarianship. However, few studies have evaluated burnout in technical services workers. This study surveys academic library technical services managers to learn their perspective on the prevalence and impact of burnout on technical services workers. Managers observed a high incidence of burnout in their direct reports. The negative impacts of burnout on employees (e.g., personal health) and the organization (e.g., performance decline) are discussed. Managers’ typical practices are evaluated through the lens of burnout prevention and mitigation. Documentation of the typical practices of academic library technical services managers is provided to assist current managers in self-evaluating their practices with peers. Overall, technical services managers are using thoughtful and research supported practices that can have a positive impact on the mitigation and prevention of work-related burnout.