Documents without Borders: E-Government in the English-Speaking Caribbean Nations: A Comparison of Internet Sites

Abstract

The growth of e-government services and Internet presence of governments is a global phenomenon. Even though in much of the Caribbean, citizen access to the Internet ranges from 8.5 to 40.0 percent, Caribbean nations have increasingly developed a web presence. E-government is well-established within the fifteen Caricom nations, which include both English-speaking and non-English–speaking nations. An assessment of the level of maturity, features, and functionality of the web presence of the Caribbean nations indicates a low level of success possibly due to lack of infrastructure. In one report, the Caribbean nations that provide a web presence often failed to provide or provided minimal levels of contact information, hours of operation, email or other means of contact, and failed to offer downloadable or electronic forms.